Return and Refund Policy

Buyer may only cancel his/her order prior to the payment of Buyer’s Purchase Monies into Power Tools Guarantee Account. Buyer may apply for the return of the purchased item and refund prior to the expiry of Power Tools Guarantee Period, if applicable, subject to and in accordance with Power Tools’s Refunds and Return Policy. Please refer to Power Tools’s Refunds and Return Policy for further information. Power Tools reserves the right to cancel any transaction on the Site and Buyer agrees that Buyer’s sole remedy will be to receive a refund of the Buyer’s Purchase Monies paid into Power Tools Guarantee Account. If you have redeemed Power Tools Coin for your transaction and you are successful in obtaining a refund based on Power Tools’s Refunds and Return Policy, Power Tools shall refund the monies you have actually paid for the item and credit back any redeemed Power Tools Coin to your Account separately. Power Tools does not monitor the cancellation, return and refund process for offline payment.