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FAQs
What is your return policy?
Buyer may only cancel his/her order prior to the payment of Buyer’s Purchase Monies into Power Tools Guarantee Account. Buyer may apply for the return of the purchased item and refund prior to the expiry of Power Tools Guarantee Period, if applicable, subject to and in accordance with Power Tools’s Refunds and Return Policy. Please refer to Power Tools’s Refunds and Return Policy for further information. Power Tools reserves the right to cancel any transaction on the Site and Buyer agrees that Buyer’s sole remedy will be to receive a refund of the Buyer’s Purchase Monies paid into Power Tools Guarantee Account. If you have redeemed Power Tools Coin for your transaction and you are successful in obtaining a refund based on Power Tools’s Refunds and Return Policy, Power Tools shall refund the monies you have actually paid for the item and credit back any redeemed Power Tools Coin to your Account separately. Power Tools does not monitor the cancellation, return and refund process for offline payment.
Do you sell gift cards?
Yes, We Do. We alsso share them for them however it has limited to utilize.
What is the shipping policy?
Power Tools will inform Seller when Power Tools receives Buyer’s Purchase Monies. Unless otherwise agreed with Power Tools, Seller should then make the necessary arrangements to have the purchased item delivered to Buyer and provide details such as the name of the delivery company, the tracking number, etc. to Buyer through the Site. Seller must use his/her best effort to ensure that Buyer receives the purchased items within, whichever applicable, the Power Tools Guarantee Period or the time period specified (for offline payment) by Seller on Seller’s listing. Users understand that a Seller bear all risk attached to the delivery of the purchased item(s) and warrants that he/she has or will obtain adequate insurance coverage for the delivery of the purchased item(s). In the event where the purchased item(s) is damaged, lost or failure of delivery during the course of delivery, Users acknowledge and agree that Power Tools will not be liable for any damage, expense, cost or fees resulted therefrom and Seller and/or Buyer will reach out to the logistic service provider to resolve such dispute. For Cross-Border Transaction. Users understand and acknowledge that, where a product listing states that the product will ship from overseas, such product is being sold from a Seller based outside of Singapore, and the importation and exportation of such product is subject to local laws and regulations. Users should familiarize themselves with all import and export restrictions that apply to the designating country. Users acknowledge that Power Tools cannot provide any legal advice in this regard and agrees that Power Tools shall not bear any risks or liabilities associated with the import and export of such products to Singapore. Where the Buyer elects to have a purchased item delivered by SingPost Normal Mail, all costs for delivering the purchased item shall be borne solely by the Seller. Where the Buyer elects to have a purchased item delivered by any other shipping method, the fee payable to the delivery company (“Shipping Fee”) shall be borne by the Buyer, Seller and Power Tools in such proportions as may be determined by Power Tools and published on the Site from time to time. Power Tools shall (i) collect the Buyer’s proportion of the Shipping Fee from the Buyer, (ii) deduct the Seller’s proportion of the Shipping Fee from the Buyer’s Purchase Monies in accordance with Section 12.2, and (iii) pay the total Shipping Fee to the delivery company.
What payment methods are supported by Shopee?
Power Tools aims to provide all users a safe and secure platform to buy and sell online. With that, we have collaborated with various payment service provider to process such payment in a fast, convenient and secure manner. Below are 5 different payment method buyers can use to pay for their orders.
Credit/Debit Card
Card payments are processed through third-party providers, we currently support Visa, Mastercard & American Express. To read more, view "How do I make a credit/debit card payment? Is it safe?"
Bank Transfer
Buyers can perform an ATM transfer or i-Banking transfer to one of our designated Shopee Guarantee bank accounts. To read more, view "How do I make a bank transfer payment"
Credit Card Installment Plan
Installment plan is processed through third-party providers, we currently support 6 and 12 month plans with the following banks: DBS, UOB & OCBC. To read more, view "How do I make a payment using credit card for Installment Plan"
ShopeePay
ShopeePay stores money from your refunds (for orders paid using online banking, ATM/Cash Deposit, ShopeePay) and your top ups. If you have sufficient balance in your ShopeePay, you can use it to make payment for Shopee purchases. To read more, view "How do I pay with ShopeePay?"
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